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RETS Connector FAQ



Q: Do I have to uninstall my current version of RETS Connector to download and install the new version?

A: No, a new version of RETS Connector should begin installing over an existing version without removing any user configuration.


Q: Will I loose the scripts I have already created when I upgrade to the latest version?

A: No, scripts are saved on your disk and are not removed when installing a new version.


Q: I cannot install, because "The event log file is full". What should I do?

A: You have a problem with the Windows Event log. Fortunately, it is easy to fix. Right-click on My Computer and select Manage. Drill down to (Local) ->System Tools ->Event Viewer ->Application. If you want to save your log, right-click the Application and select "Save Log file As...". Then right-click Application and select “Clear all Events”. That should take care of the full log, and allow you to install the Connector.


Q: I would like to see the option to put in a custom user-agent in the server setup. Some RETS servers authenticate with a user/pass and the User-Agent. Right now your software has a default User-Agent of RETSConnector/1.0 and it doesn’t allow you to customize it.

A: For security reasons we do not want our tool to be used to mimic other RETS clients. Therefore, for authenticity purposes the UserAgent credentials of RETS Connector cannot be customized. The UserAgent credentials are used by RETS servers for additional security as well as for reporting and auditing allowing the credentials to be edited would risk the security of the tool.


Q: Why is the incremental download option disabled?

A: For the incremental download to work, each search must specify the "Incremental modification field" in DataFormat tab. If the server does not expose any date field that could be used for thispurpose, the incremental download is not enabled.


Q: How can we get the incremental download to work?

A: Make sure every search defines the "Incremental modification field" in DataFormat tab, and that it is really the field in which the RETS server communicates time when a record has been changed.

Also make sure the "Maximum Records Returned" is not too low. If this limit prevents you to get all the records that changed since last time, you may never get some records.

Note that the first time a task runs in the incremental mode, it tries to download all matching records. Make sure your "Maximum Records Returned" is high enough. If you do not need all the records, you may try to run an incremental download since some specified date, eliminating older records. Do not forget to switch back to the "Incremental download since last loaded modification" after the initial pull.


Q: I am using the Metadata Browser to examine a particular part of the metadata. Is there a way to print, cut and paste, or export the part I am viewing?

A: Yes.

Click anywhere in the table, then hit Ctrl-A to select the whole table. Or click the top left item (left of column headers and above row headers) to select the whole table.
Then use Ctrl-C to copy the selected table. Now you are ready to paste to other progam.

If you paste to a plain text (Notepad), the items in each line (row) will be tab-delimited.
If you paste to an MSWord, the data will be formatted as a table.
You can paste into spreadsheet (MS Excel) as well.





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